Frequently Asked Questions (FAQ)

1. How are your products made?

All items are custom-made to order through our print-on-demand partner, Printify.

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2. When will my order ship?

Orders are processed within 1–3 business days. Tracking details are sent within 24 hours of shipment.
Cut-off time: 11:00 PM local time.

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3. How long does delivery take?

Estimated delivery time is 5–8 business days after shipping. Delays may occur due to location, weather, or carrier issues.

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4. Can I change or cancel my order?

You can request changes or cancellations within 2 hours of purchase.
Shipping address updates are allowed within 24 hours by emailing contact@holy-looks.com.

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5. Do you accept returns or exchanges?

We do not accept returns or exchanges for wrong size, buyer’s remorse, or change of mind. All items are made to order.

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6. What if my item is damaged or defective?

We’ll replace it at no cost. Contact us within 7 days of delivery with your order number and a photo of the issue.

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7. What payment methods do you accept?

We accept Visa, MasterCard, Amex, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are in USD and securely processed.

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8. How do I get help?

Email us anytime at contact@holy-looks.com — we’re here to help with care and honesty.